Privacy Policy
Privacy Policy
Last Updated: May 2026
A Star Door Pte Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage our services.
This Privacy Policy is in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
1. Information We Collect
We may collect the following types of personal information from you:
1.1 Information You Provide Directly
- Contact Details — Name, email address, phone number, residential or business address.
- Order Information — Product preferences, delivery address, installation details, and payment information.
- Property Details — HDB/BTO/Condominium type, unit measurements, and other relevant details required to provide our services.
- Communication Records — Enquiries, messages, and feedback submitted through our website, WhatsApp, email, or in person at our showroom.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address and approximate location
- Browser type and version
- Device type (computer, mobile phone, tablet)
- Pages visited and time spent on each page
- Referring website or source
- Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third parties such as social media platforms (Facebook, Instagram), payment processors, and marketing partners, where you have authorised such sharing.
2. How We Use Your Information
We use the personal data collected for the following purposes:
- To process and fulfil your orders, including delivery and installation.
- To respond to your enquiries, quotations, and customer service requests.
- To provide warranty support and after-sales service.
- To send order updates, appointment confirmations, and service notifications.
- To send promotional offers, newsletters, and marketing communications (only with your consent).
- To improve our website, products, and services.
To comply with legal and regulatory obligations. - To prevent fraud and protect the security of our customers and business.
3. Legal Basis for Processing
We process your personal data based on one or more of the following:
- Your consent — when you provide information voluntarily.
- Contractual necessity — to fulfil our agreement with you (e.g. delivering products you’ve ordered).
- Legal obligations — to comply with applicable laws and regulations in Singapore.
- Legitimate business interests — for purposes such as improving our services and preventing fraud.
4. How We Share Your Information
A Star Door does not sell your personal data to third parties. However, we may share your information with:
- Service Providers — Trusted third parties who assist us with delivery, installation, IT services, payment processing, and marketing.
- Business Partners — Manufacturers and suppliers (e.g. for warranty claims involving digital locks or doors).
- Legal Authorities — Where required by law, court order, or to protect our legal rights.
- Successor Entities — In the event of a merger, acquisition, or business transfer, your data may be transferred to the new owner.
All third parties are required to handle your data in accordance with applicable data protection laws.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Remember your preferences and settings.
- Analyse website traffic and user behaviour.
- Deliver relevant advertisements (e.g. via Facebook Pixel, Google Ads).
- Measure the effectiveness of our marketing campaigns.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.
Typical retention periods include:
- Order and warranty records — Up to 7 years (for tax and warranty purposes).
- Marketing data — Until you withdraw your consent.
- Website analytics data — Up to 2 years.
7. Data Security
We take reasonable steps to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. Our security measures include:
- Secure servers and encrypted data transmission (SSL).
- Restricted access to personal data within our organisation.
- Regular security reviews and updates.
Staff training on data protection practices.
While we strive to protect your information, no method of transmission over the Internet is 100% secure. You acknowledge that you provide your information at your own risk.
8. Your Rights Under PDPA
Under Singapore’s Personal Data Protection Act, you have the following rights:
- Right to Access — You may request a copy of the personal data we hold about you.
- Right to Correction — You may request correction of any inaccurate or outdated information.
Right to Withdraw - Consent — You may withdraw your consent for us to use your data at any time. Please note that withdrawal may affect our ability to provide certain services.
- Right to Data Portability — You may request a copy of your data in a commonly used format, where applicable.
To exercise any of these rights, please contact us using the details provided in Section 12 below. We will respond to your request within a reasonable timeframe, in accordance with PDPA requirements.
9. Marketing Communications
We may send you marketing messages about our products, promotions, and services if you have given us consent to do so. You can opt out at any time by:
- Clicking the “unsubscribe” link in any marketing email.
- Replying “STOP” to any promotional WhatsApp or SMS message.
- Contacting us directly at our showroom or via the contact details below.
We will continue to send you transactional and service-related messages (e.g. order confirmations, delivery updates) even if you opt out of marketing communications.
10. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer (DPO):
📍 A Star Door Pte Ltd 16 Boon Lay Way, #01-40, Tradehub 21, Singapore 609965
📧 Email: [email protected]
📞 Phone: +65 8377 7699
We are committed to addressing your concerns promptly and in accordance with the Personal Data Protection Act of Singapore.